Customers expect contact centers to deliver extraordinary experiences with every interaction. Cloud-based contact center solutions like Five9 Contact Center as a Service (CCaaS) help companies keep pace with these demands by streamlining agent workflows across channels.

By combining industry-leading contact center software from Five9 with trusted Cisco UCaaS solutions from CBTS, companies can future-proof their contact center experience for remote agents and customers alike. This ghostwritten blog explains how Five9 and CBTS can integrate to expand enterprise communication capabilities across voice, e-mail, web, social, chat, and mobile through a single cloud-based platform.

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