As on-premises medical call centers buckle under disjointed systems and inefficient processes, healthcare organizations are discovering the benefits of cloud-based Contact Center as a Service (CCaaS) solutions.

This ghostwritten blog for Dynamic Network Advisors details the key benefits that healthcare organizations can unlock by moving on-premises call center operations to the cloud, and by blending CCaaS with Unified Communications as a Service (UCaaS) to consolidate capabilities onto a single cloud-based platform.

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